Legal

Terms of Service

Last updated July 22, 2026

Introduction

These Terms of Service ("Terms") are a legal agreement between you and The ReTern, LLC ("The ReTern," "we," "us," or "our") for use of theretern.com and our coaching, education, and community services (the "Services").

By accessing or using our Services, you agree to these Terms. If you do not agree, do not use our Services.

1. The Services

The ReTern provides the operating system for running an independent fractional practice, built for experienced professionals who want to:

  • Stage 1: Learn a systematic process to land their first client in 90 days
  • Stage 2: Build a portfolio of 2-4 fractional executive clients generating $240K-$1.2M annually

Our Services include:

  • Online courses and training materials
  • Coaching and mentorship
  • Community forums and peer support
  • Assessment tools and frameworks (including Find Your BEACH™)
  • Templates and resources
  • Access to The Helm™ platform and The Crew community

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old
  • Have the legal capacity to enter into a binding contract
  • Provide accurate, complete, and current information
  • Comply with all applicable laws

If you are using our Services on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. Account Registration

To access certain Services, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Pricing

The ReTern offers multiple membership tiers. Every tier gets you into The Crew, the operating system, the referral network, and Kirk's group presence. They differ by how much of Kirk, and how much is done with you. Current public pricing:

Crew: $199 a month

  • The full platform and operating system
  • The referral network and peer Crew
  • Kirk's group check-ins and Crew calls
  • Personal use access under the Crew Membership Agreement

Partner: $499 a month

  • Everything in Crew
  • More direct calls or hands-on time within group settings
  • Curated referral introductions matched to your practice

Founder: $1,500 a month for six months, then $199 a month

  • Everything in Partner
  • A six-month build of your operating system with Kirk close
  • Continues automatically at $199 a month after six months, with Founder standing kept

Grandfathered members keep their existing tier and terms. All prices are in U.S. dollars and subject to change with 30 days' notice.

5. Payment and Billing

Payment Authorization

By providing payment information, you authorize us to charge your payment method for:

  • Subscription fees (billed monthly or annually)
  • Any additional services you purchase

Payment Processing

Payments are processed by Stripe. We do not store your full credit card information. See Stripe's privacy policy at stripe.com/privacy.

Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel anytime through your account settings.

Refunds

14-day money-back on your first Crew payment. If you change your mind within 14 calendar days of your first successful Crew charge (measured through the end of calendar day 14, America/Chicago), email hello@theretern.com. We refund that first charge in full, cancel the subscription, and retain your account and data (we do not hard-delete).

We may refuse a refund if there is documented bad faith, including using the network to take introductions or member contact data and then requesting a refund in the same window, or opening a chargeback after already receiving a refund for the same period.

One money-back refund per person. A Crew purchase made after you already received a money-back refund is non-refundable.

After the 14-day window, subscription fees are non-refundable except as required by law. Cancel anytime before renewal to stop the next charge.

6. Results Disclaimer and No Guarantees

No Guaranteed Results

IMPORTANT: We do not guarantee that you will land clients or earn any specific income.

Your results depend on many factors including:

  • Your professional background and skills
  • Your commitment and effort
  • Market conditions in your industry
  • Economic factors beyond our control
  • Your ability to implement our methodology

Testimonials and Success Stories

Testimonials and success stories on our website represent individual experiences. Results are not typical. Most users will not achieve the same results.

7. Intellectual Property

Our Content

All content on our platform (courses, videos, templates, frameworks, assessments, etc.) is owned by The ReTern and protected by copyright, trademark, and other intellectual property laws.

You may use our content only for your personal, non-commercial use as part of your subscription. You may not:

  • Copy, reproduce, or distribute our content
  • Create derivative works without permission
  • Share your login credentials with others
  • Record, screenshot, or reproduce course materials for public distribution

Exception: You may implement our frameworks and methodologies in your own fractional executive practice. That is the whole point.

Your Content

You retain ownership of content you create or upload (forum posts, success stories, case studies, etc.). By posting content, you grant us a worldwide, royalty-free license to:

  • Display your content on our platform
  • Use it for marketing (with your written permission for testimonials)
  • Improve our Services

7A. Information You Provide About Other People (Your Contacts)

Our relationship tools let you store information about people you know, your contacts, and to upload notes, recaps, and transcripts of your conversations with them. Those people are not parties to these Terms and, in most cases, are not members. Because you are the one who knows them, you take on the following responsibilities when you put their information into the Services.

By storing information about a contact, or uploading a conversation or transcript involving them, you represent and warrant that:

  • Genuine relationship. You have a real professional or personal relationship with the contact, or a legitimate reason to keep this information, and you are not using the Services to compile information about people you do not know.
  • Lawfully obtained. You obtained the information and any transcript lawfully. If a conversation was recorded, you obtained every consent the law required, including the consent of all parties to the call where you or they were in a state or country that requires all-party consent to record. You will not upload a recording or transcript you were not permitted to make.
  • Accuracy and appropriateness. You are responsible for the accuracy of what you store about a contact and for keeping it appropriate. You will not store information about a person that you have no legitimate reason to hold, and you will correct or remove it on reasonable request.

Our role. For information you provide about your contacts, you direct how it is used, and The ReTern, LLC acts as your service provider (or processor): we store and organize that information on your behalf, and we do not use it for our own advertising or sell it. By default, information about your contacts stays private to your account.

Member-directed exceptions. You may choose to disclose a specific contact record or a specific referral record you control to another named member of the Services, only when you take an affirmative action in the product to share that object with that member (for example, a practice-partner share). That disclosure is limited to the object you select. It is not a share of your whole contact list, LinkedIn network, or board. You may stop sharing at any time. Stopping sharing ends the other member's access through the Services; it does not require us to delete copies they may have made outside the Services while access was active, and we do not provide export of shared objects as a product feature in the current version.

We handle contact information as described in the "Information About Non-Members (Your Contacts)" section of our Privacy Policy. If a contact contacts us to exercise their rights, you agree to cooperate with us so we can respond. Your indemnification obligations in Section 12 apply to your use of the contact features, including any claim that you stored, uploaded, or shared information about a person without the rights or consents required.

8. Community Guidelines

If you participate in our forums or community, you agree to:

Do:

  • Be respectful and professional
  • Share insights and help others
  • Protect confidential client information
  • Give credit when sharing others' ideas

Do not:

  • Harass, bully, or discriminate
  • Share spam or promotional content
  • Violate others' intellectual property
  • Disclose confidential information
  • Impersonate others
  • Share illegal content

We reserve the right to remove content or ban users who violate these guidelines.

9. Testimonial and Marketing Permissions

We will not use your name, photo, or success story in our marketing without your explicit written permission.

If you agree to provide a testimonial:

  • We will send you a Testimonial Permission Form
  • You can specify how we may use your story
  • You can revoke permission at any time
  • We will comply with FTC testimonial guidelines

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR:

  • Any loss of income, business, or opportunity
  • Any indirect, incidental, or consequential damages
  • Any damages arising from your use or inability to use our Services
  • Any damages arising from reliance on our content or advice
  • Any damages from third-party services (Stripe, Supabase, Vercel, etc.)

MAXIMUM LIABILITY: Our total liability for any claims arising from these Terms or the Services will not exceed the amount you paid us in the 12 months before the claim.

Some states do not allow these limitations, so they may not apply to you.

11. Disclaimers of Warranties

WE PROVIDE OUR SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND.

WE DO NOT WARRANT THAT:

  • The Services will be uninterrupted or error-free
  • Any errors will be corrected
  • The Services will meet your specific requirements
  • Our advice will lead to any particular results

This is not legal, financial, or career advice. Our content is educational only. Consult appropriate professionals for advice specific to your situation.

12. Indemnification

You agree to defend, indemnify, and hold The ReTern harmless from any claims, damages, or expenses (including legal fees) arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you post on our platform

13. Termination

You May Cancel

You can cancel your subscription anytime through your account settings. Cancellation takes effect at the end of your current billing period.

We May Terminate

We may suspend or terminate your access immediately if:

  • You violate these Terms
  • You engage in fraudulent activity
  • We are required to do so by law
  • We discontinue the Services (with 30 days' notice)

Effect of Termination

Upon termination:

  • Your access to the Services ends immediately
  • You lose access to courses, community, and materials
  • You remain responsible for any outstanding fees
  • Sections of these Terms that should survive (payment obligations, disclaimers, limitations of liability) continue to apply

14. Dispute Resolution

Informal Resolution

Before filing a legal claim, please contact hello@theretern.com and give us 30 days to resolve the issue.

Arbitration Agreement

YOU AND THE RETERN AGREE TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION, NOT COURT.

What this means:

  • Most disputes will be resolved by a neutral arbitrator, not a judge or jury
  • Arbitration is faster and less expensive than court
  • The arbitrator's decision is final and binding
  • You waive your right to a jury trial
  • You waive your right to participate in a class action

Exceptions: You may still:

  • Bring claims in small claims court (if they qualify)
  • Seek injunctive relief in court for intellectual property violations

Arbitration Rules:

  • Governed by the Federal Arbitration Act
  • Administered by American Arbitration Association (AAA)
  • Held in Austin, Texas (or via video conference)
  • Each party pays their own costs

Opt-Out: You may opt out of this arbitration agreement by sending written notice to hello@theretern.com within 30 days of accepting these Terms.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

If arbitration does not apply, any legal action must be brought in the state or federal courts located in Austin, Texas, and you consent to jurisdiction there.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by:

  • Email to your registered address
  • Prominent notice on our website
  • At least 30 days before changes take effect

Your continued use of the Services after changes take effect means you accept the updated Terms.

17. Miscellaneous

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and The ReTern.

Severability

If any provision of these Terms is found unenforceable, the rest of the Terms remain in effect.

No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

Assignment

You may not assign these Terms to anyone else. We may assign them to an affiliate or successor.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.).

Contact Information

Questions about these Terms? Contact us at:

Email: hello@theretern.com
Mail: The ReTern, 5 N. Beach, Nantucket, MA 02554

18. Acknowledgment

By accessing or using our Services in any way, you acknowledge and agree that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You understand there are no guaranteed results
  • You understand the pricing structure for your chosen plan
  • These Terms constitute a binding legal agreement between you and The ReTern

If you do not agree to these Terms, you must immediately stop using our Services.

Your continued use of the Services after we post any changes to these Terms means you accept those changes.

Last Updated: July 22, 2026
Effective Date: November 14, 2025